Terms and Conditions for HHX Travel
Last Updated: 28th Nov 2024
Welcome to HHX Travel! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. Please read them carefully before making a booking or reservation.
1. Definitions
- “We,” “us,” or “our”: Refers to HHX Travel, the travel private hire agency.
- “You” or “your”: Refers to the customer using our website or services.
- “Service”: Refers to the private hire booking and reservation services provided by HHX Travel.
2. Use of the Website
- You must be at least 18 years old to use our website and make bookings.
- You agree not to use the website for any unlawful purpose or to disrupt its functionality.
- Any personal data provided must be accurate, complete, and up-to-date.
3. Booking and Reservations
3.1 Booking Process
- Bookings can be made through our website by providing the required details, including your travel itinerary.
- All bookings are subject to availability and confirmation.
3.2 Payment
- Payment must be made at the time of booking unless otherwise specified.
- We accept payments through secure third-party payment gateways.
3.3 Confirmation
- A booking confirmation will be sent to the email address you provide. Ensure that the details are accurate and notify us immediately of any discrepancies.
3.4 Changes and Cancellations
- Changes to bookings may incur additional charges and are subject to availability.
- Cancellations must be made in accordance with our cancellation policy (see Section 6).
4. Pricing
- Prices displayed on our website are inclusive of applicable taxes unless otherwise stated.
- We reserve the right to change prices at any time; however, confirmed bookings will not be affected.
5. Service Limitations
- HHX Travel acts as an intermediary between customers and drivers/service providers.
- While we strive to ensure reliable and punctual services, we are not responsible for delays or disruptions caused by traffic, weather, or other factors beyond our control.
6. Cancellation and Refund Policy
6.1 Customer Cancellations
- Cancellations made at least 48 hours before the scheduled travel time will be eligible for a full refund.
- Cancellations made after the specified notice period may be subject to a cancellation fee.
6.2 Company Cancellations
- In rare cases, we may cancel a booking due to unforeseen circumstances. In such cases, you will receive a full refund.
7. Liability
- HHX Travel is not liable for any loss, damage, or injury arising from the use of our services, except where caused by our negligence.
- We are not responsible for any delays, missed flights, or other travel disruptions.
8. Intellectual Property
- All content on our website, including text, images, logos, and designs, is the property of HHX Travel or its licensors.
- You may not copy, reproduce, or distribute any content without prior written consent.
9. Privacy
Your use of our website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal data.
10. Cookies
Our website uses cookies to enhance user experience. By using our site, you consent to the use of cookies as outlined in our Privacy Policy.
11. Governing Law
These Terms and Conditions are governed by the laws of [Insert Jurisdiction]. Any disputes will be resolved in the courts of [Insert Jurisdiction].
12. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with the updated date. Continued use of our services constitutes your acceptance of the revised terms.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
HHX Travel
Email: contact@hhxtravel.com
Phone: +44 7850 216337
